In light of the current situation and rapidly changing events, we wanted to take a moment and make people aware of the response from our office. We want to ensure that people are receiving the support they need as well as keeping everyone safe. We are following all recommendations from AHS and government officials, as well as the recommendations from the College of Alberta Psychologists (CAP) which is our governing body and the American Psychological Association (APA).
Clinic Remains Open & Distance Counselling Options
While the clinic remains open, Tele-Health via video or telephone is encouraged for any clients that feel comfortable doing so and will be required for any clients that are experiencing symptoms or have travelled in the last 14 days.
If the situation becomes more serious, we will follow the appropriate recommendations and if necessary move entirely to tele-health in the future. Should this occur, you will be contacted by either your counsellor or another member of the office with instructions on how to set up for distance counselling.
Cancelation due to Illness
Any clients, counsellors, or staff that experience any symptoms or have been out of the province in the last 14 days will be asked to not come to the clinic and move their appointments to available Telehealth options if they are able to do so. If tele-health is not an option for any reason, then the appointment(s) will be cancelled at no charge
The cancelation policy remains No Charge for a cancelled session with more than 24-hour notice or for illness or an emergency. This includes a decision to cancel an appointment due to self-isolation or the need to care for someone that has contracted the virus.
If a face to face session is not recommended and a tele-health option is not feasible, then the client, counsellor, and clinic will work together to find the best option to support the client.
For any individuals that are attending the office, we ask that you take a moment and wash your hands when you arrive and when you leave. We will also restrict hand shaking and ask that only staff touch doors and door handles.
We are disinfecting all surfaces at least 2 times a day, all magazines and toys will be removed, and the coffee maker and water cooler will not be available.
If you have any questions about these practices or about Tele-health, please contact your therapist.